blucky Privacy Policy

1. What We Collect

When you register and use the blucky platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include the following:

• Identity information: your full legal name, date of birth, and government-issued ID details collected during account registration and identity verification.
• Contact information: your email address and mobile number, used to communicate account updates, security alerts, and support responses.
• Financial information: your GCash or Maya account reference, bank account details (where applicable), and transaction history related to deposits and withdrawals on the platform.
• Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, session duration, and in-platform activity logs collected automatically when you access the platform.
• Communications data: records of your interactions with our customer support team, including chat transcripts and email correspondence.

We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law or responsible gaming obligations.

2. How We Use It

blucky uses the personal information we collect for the following purposes, all of which are grounded in either your consent, our contractual obligations to you, our legal compliance requirements, or our legitimate business interests:

• Account management: to create, maintain, and secure your account, verify your identity, and process your deposits and withdrawals.
• Platform operation: to deliver the games, betting services, and features you access, and to personalise your experience based on your activity and preferences.
• Legal compliance: to meet our obligations under Philippine law, including anti-money laundering (AML) requirements, age verification, and responsible gaming regulations.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited activities.
• Customer support: to respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Communications: to send you important account notifications, security alerts, and — where you have opted in — promotional updates about new games, offers, and platform features.

We will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time by contacting our support team.

3. Sharing Your Data

blucky does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors: we share necessary financial details with GCash, Maya, and participating bank partners solely to process your deposits and withdrawals securely.
• Identity verification providers: we work with licensed third-party KYC (Know Your Customer) service providers to verify your identity documents as required by Philippine regulations.
• Game content providers: certain game titles on the platform are supplied by third-party studios; these providers may receive anonymised session data for game performance and fairness auditing purposes only.
• Regulatory and law enforcement authorities: we are required by law to disclose certain information to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities upon lawful request.
• Professional advisers: our legal, accounting, and auditing advisers may access your data on a strictly confidential, need-to-know basis.

All third parties with whom we share your data are contractually required to handle it in accordance with applicable data protection laws and to use it only for the specific purpose for which it was shared. We do not transfer your personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

4. Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security practices include industry-standard encryption for data in transit and at rest, strict access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing of our platform infrastructure, and multi-factor authentication requirements for administrative access to systems that hold personal data. We also maintain an incident response plan to ensure that any data breach is identified, contained, and reported to the relevant authorities and affected members promptly and in accordance with applicable law. While we work hard to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone.

5. Retention & Deletion

We retain your personal information for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically, transaction records and identity verification documents are retained for a minimum of five years following account closure, in compliance with anti-money laundering regulations. Communications and support records are retained for up to three years. Device and usage logs are retained for up to twelve months for security and fraud prevention purposes. When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the deletion process for data that is not subject to a mandatory retention requirement within 30 days of your request being confirmed. You may submit a deletion request by contacting our support team at [email protected].

6. Your Rights

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by blucky:

To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request to protect against unauthorised access to your data.

7. Cookies

blucky uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how members use our services. Cookies are small text files stored on your device when you visit our platform. We use the following types of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Functional cookies: used to remember your preferences such as language settings and display options, so you do not need to re-enter them on each visit.
• Analytics cookies: used to collect anonymised data about how members navigate the platform, which pages are most visited, and where errors occur, helping us improve the user experience.

We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may prevent certain parts of the platform from working correctly. By continuing to use the platform after being informed of our cookie use, you consent to the use of cookies as described in this policy.

8. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way blucky handles your personal information, please do not hesitate to get in touch with our Data Privacy team. You can reach us by email at [email protected] — please include "Privacy Request" in the subject line along with your registered account details so we can assist you as efficiently as possible. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within 15 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. We take all privacy concerns seriously and are committed to resolving them fairly and transparently. For general platform questions, you can also visit our FAQ page or use the live chat feature available after logging in to your account.